Terms and Conditions

Practice and Billing Terms and Conditions

Why was my appointment delayed?

The health and well-being of our patients is our top priority. Unfortunately, from time to time emergency situations can occur that will result in patients appointments running late or being cancelled. 
We understand your frustration and apologize; every effort will be made to inform you in advance and reschedule if possible.
Please try to remain patient.

First Consultation fees

• The first consultation fee must be settled at the end of the consultation (credit card facilities are available)

• This applies to both patients on medical aid and private patients

• This amount can be claimed back from your medical aid 

• Any special procedures will be claimed from medical aid or be the responsibility of private patients to settle immediately. Examination fees exclude special testing such as ultrasound, urinanalysis, uroflow etc.

Do you accept cheques?

No, unfortunately only cash or major credit cards are accepted.

Appointment cancellation policy

Please try to cancel appointments timeously. A full consultation fee will be charged where less than 24 hour notice is given. We understand emergencies happen, please contact us and let us know.

Will my Medical Aid cover my visit?

Drs Doherty and Baladakis are not contracted at medical aid rates therefore any short payment remains the responsibility of the member to settle. 
We may contract to certain medical schemes (or medical scheme options) in a particular year. In such cases we will be obliged to charge at the levels so agreed with that scheme.
Other health facilities such as hospitals, theater time, clinics, other doctors (such as anaesthetists, physicians, ICU specialists, pathologists, etc.), or other healthcare professionals (physiotherapists, dieticians, occupational therapists, etc.) may be involved in the patient’s healthcare. Such facilities and professionals will charge their own fees in addition to the fees of this practice if they also render healthcare services to you.

Authorisation

It remains the patients responsibility to get authorisation from their respective medical aid for all:

• Consultations

• Theater Procedures

Please ensure that you have the relevant information and forms to get authorisation before leaving the rooms. Please contact us on 011 724 2013 with the authorisation details or email them to info@topurology.co.za​

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Billing Rates

We bill according to Discovery Classic rates. Lower plans and other medical aids may have co-payments. 
Please feel free to obtain a quotation for your procedure from the secretary.

Failure to settle debt

Should the member responsible for the account not pay within 90 calendar days, we reserve the right to give you notice of 7 business days thereafter we will refer your account to debt collection agents. This will attract additional collection and other legal fees. The patient remains liable for additional interest accrued on accounts that have not been settled within 90 days.

Dispute and Disagreement Policy

• Disputes, disagreements and complaints have no impact on the care provided to the patient.

• We will attempt to resolve verbal complaints at the time that they occur. A note will be made of these with regard to the nature and resolution; these will be stored separately to the patients medical notes.

• If not resolved the patient will be asked to complete a written complaint form. Please try to provide as much detail as possible including supporting documentation, this will expedite resolution. This can be sent to info@topurology.co.za or faxed to 086 519 4377.

• If required an appointment will be scheduled with the practice manager or relevant medical professionals to resolve the issue.

• A record of these complaints will be made and stored separately to the patients medical records.

• If the complaint remains unresolved, the complainant and the practice will agree on a process of mediation using an independent third party  (local health law consulting practice).

• The mediator will assist the involved parties to find a mutually acceptable resolution.

• If resolution is not possible, an outside entity may be approached by the complainant.